Letter To Verizon Wireless

(Yesterday I had crummy service at a local Verizon store which is unusual because I normally have good service there. When I tried to email a complaint to the company I found it impossible. You can contact support about anything except a problem with customer service. I called and was told that I could mail a letter or fax a letter but that was the only way. In today’s world and with Verizon wanting to show that they are technologically advanced, this is not the way to show it. They sell data plans but they don’t want people to have a way to email the company if there is a problem. I felt like they were making this as difficult as possible as a way of hoping that I would go away. Instead, I’m posting my letter on line and would be interested in seeing if I get any response. )

To Whom It May Concern,

I was very disappointed in the customer service I received today (11/3/14 at 11:45am) at the Verizon store at 365 Harrison Bridge Road in Simpsonville, SC. I have been a loyal customer for many years and if you look at my record, you will see that I have purchased numerous items from this store. Over time, I have recommended Verizon to many family and friends. I usually rave about how great Verizon is and the great customer service that I normally get but today was not that kind of day.

I went into the store because I wanted to know what plan was available to add on to my phone because we are going on a cruise to the Caribbean and Mexico. I know I could have called but I wanted to have a live human help me. A couple of months ago I did the same thing when I asked about adding Canada on my plan and the customer service rep immediately helped me get this information. I had hoped to do the same thing today.

I also wanted to know if you could see when I bought this LG Bluetooth mono headset (HBM – 260) and see if it was still under warranty. It has broken in two places: the hook that holds it on my ear and the cushion on the sound piece. If it was not under warranty, I planned on buying a new headset.

I was helped by a tall man wearing a gray sweater with a distinct accent but I didn’t notice any name tag. I asked him for help about the available plans and he told me that I needed to call to get that information or he could call there and put me on the phone but it was going to take a long time. If I wanted to do that, I could have done that at home.

When I asked about my headset, he immediately had a rude attitude and did not look up the information I asked for. He told me that it wasn’t under warranty and that Verizon would go broke if they replaced things like this. This is not how I feel that I should have been treated. When he kept making me feel like I was trying to get something for nothing and that I was not a valued customer, I walked out without even considering buying a new headset.

Please let me know if this is the trend for how Verizon plans on treating their customers. I would like to know this so that I can consider looking at other options for meeting my mobile needs. Thank you.

Image: 'Deepak Chopra No matter what the situation,+remind+yourself+I+have+a+choice'
http://www.flickr.com/photos/85608594@N00/12024129713
Found on flickrcc.net